21 Ways to Defuse Anger and Calm People Down
by Michael Staver
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Book Summary Information
Author: Michael StaverEdition: Audio Cassette
Audio: English (Original Language); English (Unknown); English (Published)
Format: Audiobook
Published: 1997-01
ISBN: 1559777036
Number of pages: 48
Publisher: Careertrack
Book Reviews of 21 Ways to Defuse Anger and Calm People Down
Book Review: Excellent advice
Summary: 5 Stars
This was a terrific and extremely useful presentation. The steps discussed in this presentation were clearly explained, realistic and do-able. They are applicable to work or home. Being a teacher of middle and senior high school students, I found the informaiton particularly useful. I highly recommend this to anyone. I plan on listening to this at least once a year to refresh my skills.
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