A Complaint Is a Gift
by Janelle Barlow, Claus Moller
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Book Summary Information
Author: Claus Moller, Janelle BarlowEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 1996-01-01
ISBN: 1881052818
Number of pages: 222
Publisher: Berrett-Koehler Publishers
Book Reviews of A Complaint Is a Gift
Book Review: A "Must Have" for people doing complaint resolution
Summary: 5 Stars
Excellent book to help front line people realize that customers who take the time and energy to let you know about the service they received from your organization are really giving you a gift. The gift is their insight into the workings of your organiztion as seen through the eyes of those who had the experience. Valuable information for those wanting to improve on the delivery of a product or service. Easy to read and understand also great for quick reference.
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