Conflict Unraveled: Fixing problems at work and in families
by Andra Medea
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Book Summary Information
Author: Andra MedeaEditor: Robert Logan
Edition: Paperback
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2005-06-15
ISBN: 0974580805
Number of pages: 264
Publisher: PivotPoint Press
Book Reviews of Conflict Unraveled: Fixing problems at work and in families
Book Review: Defusing Conflict: Techniques for Everyone
Summary: 5 Stars
If you want to create the kind of successful culture of fiercely loyal customers and empowered employees that I discuss in Principled Profit, you need to understand human dynamics. This powerful and well-written book will give you several legs up. Learn to recognize "flooding"--emotional runaways--and how to de-escalate a person in that stage. Understand the difference between ladder and cluster hierarchies, and how to put each type to work for you. Learn what happens when people fall into the roles of hero and victim... Along with Bob Burg's Winning Without Intimidation, Conflict Unraveled should be required reading for anyone who wants to succeed in a people business.
Shel Horowitz's award-winning sixth book, Principled Profit: Marketing That Puts People First, demonstrates how to build a business around ethics, environmental sustainability, and cooperative practices--and how to develop marketing that highlights those advantages.
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