Friendly Fire: The Accidental Shootdown of U.S. Black Hawks over Northern Iraq
by Scott A. Snook
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Book Summary Information
Author: Scott A. SnookEdition: Paperback
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2002-01-07
ISBN: 0691095183
Number of pages: 280
Publisher: Princeton University Press
Book Reviews of Friendly Fire: The Accidental Shootdown of U.S. Black Hawks over Northern Iraq
Book Review: Drift - superb insight
Summary: 5 Stars
Good case study which introduces the powerful concept of organisational drift. When operations start too often rules are too complex and too restrictive. So operators find work-arounds an informal alternatives. These work until one day circumstances mean that the gaps created allow an accident to occur. Then guess what? - the rules are tightened and the cyle resumes. This is vital reading for any quality and/or safety manager.
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