MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft? Windows? XP Operating System, Second Edition (Pro-Certification)
by Walter Glenn, Tony Northrup
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Book Summary Information
Author: Tony Northrup, Walter GlennEdition: Hardcover
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2005-10-26
Platform: No Operating System
ISBN: 0735622272
Number of pages: 944
Publisher: Microsoft Press
Book Reviews of MCDST Self-Paced Training Kit (Exam 70-271): Supporting Users and Troubleshooting a Microsoft? Windows? XP Operating System, Second Edition (Pro-Certification)
Book Review: MCDST
Summary: 5 Stars
This is a big book but one that is worth getting, especially if your chosen field is within the IT helpdesk role. Having said that, you will also find this book a great assistant if you are looking to get into the role or are due to be working within that role of helpdesk support. And of course, if you are due to take the exam then this will be your bible. The book itself is excellent. It's detailed and well structured layout is a strong point and its description regarding the role of Desktop Support Technician is very impressive. The book has a split personality. On one side it explains and suggests ways to diagnose, troubleshoot and solve end user problems and how your thinking needs to be logical and structured. Where as on the flip side it looks at the relationship you must build in a short time with the caller, how to communicate on all levels with different types of customers and how to explain and talk through the ways to fix the possible problems. One key element the book uses is the end of chapter questions - there to make sure you have read, but understood what has been documented. The book covers all aspects of the helpdesk and shows the tiers/lines of support to work your way up to, for example 2nd line support. This is a new certification from Microsoft and one which will prove to be hugely popular and probably the most successful. Especially as the first step into the IT sector. You will benefit hugely from this book and it will give you as much as you give time to it. You might also expect from Microsoft an over the top and self glorified dsecription of this certification. This is not true. It has been a long time coming but this book will become as much of an important tool as your BIOS is to your OS. Excellent.
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