The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary
by Mark Sanborn
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Book Summary Information
Author: Mark SanbornEdition: Hardcover
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2004-04-20
ISBN: 0385513518
Number of pages: 128
Publisher: Doubleday Business
Book Reviews of The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary
Book Review: Are you a Fred?
Summary: 5 Stars
'The Fred Factor' is a motivational book which uses many examples of outstanding customer service as well as outstanding generosity the author has experienced in everyday life to provide models of how we can change the world in small, simple ways. I enjoyed reading the book and it urged me to improve the way I interact with people I encounter every day. I especially recommend the book to anyone who has a job involving customer service in any way, as the book is highly focused on dealing with customers and coworkers. My only criticism is for the author to focus less on the customer service aspect of being 'Fred-like' and to be more in-depth on how 'Fredness' can be applied to living life. However, I would recommend this book to anyone, regardless of employment, and believe it can change the way people view their everyday life. It is a very motivational read it is easy to understand and apply the suggestions in the book to anyone's life.
Another leadership fable that I love is Squawk!: How to Stop Making Noise and Start Getting Results
Squawk!: How to Stop Making Noise and Start Getting Results
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