The Great Railway Bazaar
by Paul Theroux
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Book Summary Information
Author: Paul TherouxEdition: Paperback
Audio: English (Unknown); English (Original Language); English (Published)
Published: 2006-06-01
ISBN: 0618658947
Number of pages: 352
Publisher: Mariner Books
Book Reviews of The Great Railway Bazaar
Book Review: ********DID NOT RECEIVE ITEM********
Summary: 1 Stars
I order three books from this seller. I ordered them all from the same seller thinking they would be shipped together, however I read that the seller does not do this. I decided to go with this seller anyway since they had all three books that I wanted and were located in the same state. I chose USPS Media Mail as my shipping method. I waited a month for the books to arrive. After three weeks, I contacted the seller and informed them that my order had not arrived. They explained to me that it could take up to 21 business days when using the shipping method I had selected and to contact them again after that time period if I had yet to receive the order. Almost exactly as that period elapsed, I received and email from amazon stating that my order had been cancelled because the post office had returned my shipment and I would be receiving a refund shortly. I did receive the refund, however, I was not refunded for the shipping I paid which was $11+ (quite abosorbant for three books sent via media mail). I never had any notification from the USPS that I had a shipment waiting for me at the post office or else I would have simply went and picked it up. Further, when I contacted the seller asking if I could have the books reshipped or my shipping amount refunded to which they responded with:
"As the cost of shipping your items as wells as the return shipping fees
were still incurred, we are unable to refund the shipping cost. The
order has already been cancelled and refunded so we are unable to reship
the order. "
I then explained that I had no idea the USPS tried to deliver my order, as there was never any notification left at my post box. To this, the seller responed with
"Normally they leave a notice and hold the order for 15 days. If this is
not the case, you should make a complaint with your local post office."
This information would have been a lot more helpful had it been provided to me by the seller when I inquired as to my shipment wherabouts at the three week point. Further, I ordered a product and a shipping service from the seller so I do not feel the complaint should go to the post office. I am quite dissatisfied with my purchase and have been left with a bill for no product and no service. I WOULD NOT RECOMMEND THIS SELLER TO ANYONE simply because of the way in which they have handled my dispute and the lack of information provided to me throughout the process.
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