Waiter Rant: Thanks for the Tip--Confessions of a Cynical Waiter
by Steve Dublanica Aka The Waiter
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Book Summary Information
Author: Steve Dublanica Aka The WaiterEdition: Hardcover
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2008-08-01
ISBN: 0061256684
Number of pages: 302
Publisher: Ecco
Book Reviews of Waiter Rant: Thanks for the Tip--Confessions of a Cynical Waiter
Book Review: A look inside the thoughts of a waiter.
Summary: 4 Stars
I am sure we all like to eat and it is nice to go out to a restaurant as well. Well if you do go out, you may just want to read this memoir that will give you an insight on your restaurant staff and especially waiters. Now before I received this book I must admit that I had never heard of the blog WaiterRant by The Waiter. But when I saw this book, I went to the blog and read only the last two posts and knew that the book would at least flow and be a fast read. And to my pleasant surprise, that assumption was correct.
The author, known only as The Waiter, gives us a brief introduction on his college life in Seminary and how he earned his degree is psychology. And then over a set of circumstances outside of his control ends up working as a waiter for the first time at a restaurant called Amici's, where his brother the waiter gets him the job. In this restaurant we are introduced to a dysfunctional manager and owner, his fellow waiters, and the kitchen staff. He is inducted into the hallow halls of the restaurant business in a very cutthroat environment where he learns fast how to survive and keep his job...for a while.
We start to pick up the tips one would like to learn from The Waiters work at The Bistro as Head Waiter for years. He learn how he handles the everyday stress of working at a upper mid-range restaurant where he waits on people from a couple who cannot really afford to eat there but are nice to celebrities and those he even drives out regardless of the potential tips he forgoes. And on top of waiting tables he has to be the buffer between the explosive owner Fluvio who has a way of going into spontaneous rants with anyone, staff or customer, and a video camera system set up to watch the staff and not aid them in providing better service.
The author not only explains how waiters look at the different customers, but the categories they place them in and how they tip. He also shares some of the secrets on how waiters get bigger tips out of customers. I do not know how much of the book is from his blog postings, but I enjoyed the book. And having worked a couple years in this industry I can tell you he is right on the mark. Especially when he states that a restaurant may be a business, but money is not always the bottom line. If you are rich and obnoxious you will find a harder and harder time fining a table at fine restaurants.
The book is filled with a lot of useful tips, like gentleman you should be aware that your date my judge you by watching how you compensate your waiter, of course this is an easy dilemma to avoid, but you should not have to. Your waiter services are his job and he or she should be compensated for them. The author has also added appendices on how to be a better customer, on how to tell you're at a bad restaurant, and tips for waiters. It was a fast and fun read.
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