Working Minds: A Practitioner's Guide to Cognitive Task Analysis (Bradford Books)
by Beth Crandall, Gary Klein, Robert R. Hoffman
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Book Summary Information
Author: Beth Crandall, Gary Klein, Robert R. HoffmanEdition: Paperback
Audio: English (Original Language); English (Unknown); English (Published)
Published: 2006-07-07
ISBN: 0262532816
Number of pages: 332
Publisher: The MIT Press
Book Reviews of Working Minds: A Practitioner's Guide to Cognitive Task Analysis (Bradford Books)
Book Review: A terrific resource!
Summary: 5 Stars
This is an important book for the engineering of complex systems and information technology systems. Cognitive systems engineering methods described in this book can go a long way toward helping engineers overcome the pervasive problem of inadequate requirements in the development of these systems, unite human and technology concerns in system design, and produce systems that are usable and helpful.
The book makes cognitive systems engineering and its methods much more accessible and comprehensible than any resource I've previously encountered. The book makes the methods described accessible to the novice who has never used them, while also providing details of interest to people who have experience using the methods. For example, it includes a very practical, descriptive, and well-organized walk-through of the cognitive task analysis process that extends from preparation all the way through to its contributions to system design and evaluation.
The book also includes a primer on cognition geared toward the systems developer and which is arguably an important foundation for anyone involved in developing technology that interacts with people performing cognitive work (e.g., information processing, decision making, anomaly detection, troubleshooting,...). The book addresses cost factors associated with cognitive task analysis and other cognitive systems engineering methods (and describes what cognitive systems engineering is and is not - thank you!) throughout, and is full of examples used to demonstrate how cognitive systems engineering methods have been successfully used in the past.
Every systems, human factors, and software engineering student and practitioner needs to read this book!!
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